Your membership in the TruePeak Rx subscription program (the "Subscription Service") begins once you have completed the intake form and paid for the first month of the Subscription Services. This Refund Policy is incorporated into our Terms and Conditions which govern the Subscription Services.
Please note: if you are disqualified by our healthcare provider for a medical reason, you will receive a full refund.
01 Subscription Services
The Subscription Services include access to healthcare providers, medications where appropriate, and online support.
There is no guarantee of results or effectiveness of any treatment or care plan provided to you as part of your participation or use of the Subscription Services.
02 Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at support@truepeakrx.com and request a cancellation, or use the chat feature in your patient portal.
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If prior notice is not received in this window, your subscription will be charged in accordance with the then-current billing cycle, and the cancellation will take effect on the subsequent billing cycle.
After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle. Please see our Refund Policy below to determine if you are eligible for a refund for your cancelled Subscription Service.
03 Refund Policy
72-Hour Full Refund Window
If your Subscription Service is cancelled by notifying patient support at support@truepeakrx.com within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.
Medical Disqualification
If your Subscription Service is cancelled due to disqualification by our healthcare provider, you will be issued a refund for your Subscription Service charges following the disqualification.
Monthly Subscriptions
If your Subscription Service is charged monthly, you will not be issued a refund upon cancellation for the month in which the cancellation occurred or for any prior months.
Multi-Month Subscriptions
If your Subscription Service is charged 2 or more months at a time, you will be issued a refund for the months for which no medication was shipped to you.
Other than as outlined above, in no event will you be issued a refund upon cancellation of the Subscription Services. Other than cancellation due to medical disqualification, in no event shall you be issued a refund upon cancellation of the Subscription Services.
Prescription Medications
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. This policy ensures that all medications provided are handled and dispensed with the utmost care and compliance.
04 Damaged or Incorrect Items
Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@truepeakrx.com.
- Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.
- Incorrect items will be replaced by the pharmacy.
05 Frequently Asked Questions
Your Subscription Services represent a single price for the subscription purchased. This may include consultations both live and via electronic form submissions, reviews by a healthcare provider for medications that are fulfilled through a pharmacy, 24/7 patient support, and other services to support your medical journey.
If your healthcare provider determines you are no longer eligible for the Subscription Services, your subscription will be cancelled and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at support@truepeakrx.com.
You can cancel at any time by emailing support@truepeakrx.com or through the chat feature in your patient portal. To avoid being charged for the next cycle, we ask that your request be received at least 72 hours before your next billing date.
No. Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they've been ordered for a patient. If your medication arrives damaged or incorrect, contact us right away and we'll work with the pharmacy to arrange a replacement.